Custom Software Solutions & IT Delivery
Handover Playbook, Systems Directory & Operational Governance Guide
On behalf of the entire engineering team at Nexus Development, congratulations on the official launch of your custom Direct-to-Consumer food ordering platform and automated kitchen dispatch engine!
Over the past two months, we engineered this platform to achieve a single mission: free Raku's Kitchen from high 25%–30% aggregator commissions, establish direct customer relationships, automate hyper-local Bengaluru courier delivery via Borzo & Porter, and give you complete control over your cloud kitchen revenue.
Your platform is built on modern, cloud-native technologies that ensure high performance and zero monthly hosting overhead:
| System Layer | Technology | Operational Function |
|---|---|---|
| Customer Storefront | Next.js 14 App Router + Tailwind CSS | Mobile-first customer experience, Biryani portion weight selection (½ kg, 1 kg, multi-kg), and Lunch (12:30 PM) / Dinner (7:30 PM) slot scheduling. |
| Customer Sign-In | Phone OTP Authentication | Frictionless passwordless sign-in with verified mobile numbers. Zero lost passwords or forgotten logins. |
| Database & Real-Time Sync | Google Cloud Firestore | Instant, live synchronization between customer order placement and your kitchen management dashboard. |
| Address & Geocoding | Ola Maps API | Bengaluru hyper-local autocomplete and precise coordinates ensure riders arrive at the exact doorstep without confusing phone calls. |
| Payments & Bank Settlements | Razorpay PG + HMAC-SHA256 Webhooks | 100% upfront prepayment via UPI, Cards, and Net Banking routed directly to Raku's Kitchen's bank account. |
| Courier Automation | Borzo 1-Click API + Porter Deep-Links | One-click courier dispatch with automated route calculation, rider phone assignment, and live parcel tracking. |
| Admin Command Dashboard | /admin Real-Time Console | Live kitchen management: toggle preparation statuses, monitor daily cooking batches, and trigger rider assignments. |
| Customer Messaging | WhatsApp Click-to-Chat Engine | Instant WhatsApp notifications with rider contact info and tracking links sent directly to customers with a single click. |
All accounts and services are 100% owned directly by Raku's Kitchen. You maintain complete administrative and financial ownership:
| Platform / Asset | Access Location | Primary Use Case |
|---|---|---|
| Live Customer Storefront | [Your Custom Domain] |
Public customer menu, weight selection, slot picker, and payment checkout. |
| Admin Command Dashboard | [Your Domain]/admin |
Kitchen order management, courier dispatch, and live status advancement. |
| Google Cloud / Firebase Console | console.firebase.google.com |
Firestore database records, authentication logs, and security rules. |
| Razorpay Merchant Dashboard | dashboard.razorpay.com |
Daily settlement tracking, customer payment details, and bank payouts. |
| Ola Maps Developer Console | maps.olacabs.com |
Bengaluru geocoding usage and API quota metrics. |
| Borzo Business Portal | borzodelivery.com/in |
Courier wallet recharge, rider history, and delivery dispute resolution. |
| Fast2SMS Gateway Console | fast2sms.com |
Phone OTP SMS gateway configuration, DLT routing, and recharge console (Gateway technical integration included in ₹5k Setup Package). |
Follow this daily routine for seamless order batching and dispatch during your lunch and dinner windows:
/admin. Verify menu availability and todays special items.contactus@nexusdevelopment.in (< 6 hours response).Update your Instagram bio link directly to your custom ordering portal with clear text: "Order authentic Dum Biryani fresh — Lunch (12:30 PM) & Dinner (7:30 PM)".
Place a small sticker on every parcel bag with a QR code pointing directly to your web app. Offer direct customers a complimentary sweet or free extra gravy.
Send a WhatsApp broadcast every Friday morning inviting customers to reserve their Saturday/Sunday Biryani slots in advance to avoid selling out.
Since you save 25%–30% on every order through your own platform, you can maintain generous portion sizes and premium meat quality without inflating customer prices.
| Ref # | Document Title | Purpose & Details | Action |
|---|---|---|---|
| 01 | Business Requirements Document (BRD) | Business case, order state diagrams, ROI analysis, and operational constraints. | View BRD → |
| 02 | Product Requirements Document (PRD) | Full engineering specs: Next.js 14, Ola Maps, Borzo API, and Firestore schemas. | View PRD → |
| 03 | Statement of Work (SOW) | Contractual baseline, ₹80,000 commercial terms (₹60k Web App, ₹15k AMC, ₹5k Domain & Cloud Hosting), and dual sign-off blocks. | View SOW → |
| 04 | Service Level Agreement (SLA) | Support tiering, MTTA/MTTR response matrix, and 1-Year AMC maintenance policy. | View SLA → |
| 05 | Milestone Tax Invoices | Master Statement of Account and Invoices (₹80,000 All-Inclusive Fixed Price) with 1-click PDF print. | View Invoices → |
Solutions Architecture & Delivery Leadership
https://nexusdevelopment.in
Business Owner / Proprietor
Jambusavari Dinne, JP Nagar 8th Phase, Bengaluru