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Custom Software Solutions | Bengaluru & Global

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BUSINESS REQUIREMENTS DOCUMENT

Doc Ref: NX-BRD-RK-2026-01

Baseline Version: 1.0 (Final Delivered)

Date: October 2026

Business Requirements Document (BRD)

Project: Direct-to-Consumer Cloud Kitchen & Catering Digital Platform for Raku's Kitchen

1. Executive Summary & Problem Statement

Raku's Kitchen is a premier home-cooked, authentic Nati-style food kitchen and catering service based out of Jambusavari Dinne, JP Nagar 8th Phase, Bengaluru. Operating primarily via an Instagram-driven audience (@rakus.kitchen), the kitchen experienced substantial operational friction handling orders manually over WhatsApp messages and direct phone calls (9606888096).

Core Challenges Identified:

Order Leakage & Miscommunication: Weight options (½ kg vs 1 kg vs multi-kg) and meat ratios (250g meat per ½ kg rice) were frequently misunderstood during chat conversations.
Logistics Bottleneck: Copying customer addresses manually into Borzo or Porter created delivery dispatch errors and missed delivery cut-offs.
Slot & Capacity Overselling: With fixed batch preparations (ready at 12:30 PM for Lunch, 7:30 PM for Dinner, closed Mon/Thu, no Sunday dinner), manual tracking led to kitchen order overwhelm.

2. Strategic Business Objectives & ROI

Strategic Objective	Baseline (Manual Process)	Delivered Target (Digital Platform)	Business Impact
100% Pre-Paid Conversion	Manual UPI screenshot verification; 12% unpaid order cancellations	Mandatory online prepay via Razorpay gateway integration	Zero unpaid food wastage; guaranteed revenue prior to food preparation
Order Placement Velocity	8–12 minutes back-and-forth WhatsApp conversation per customer	Self-service checkout in under 90 seconds	Capacity to process 10x order volume without additional administrative staff
Logistics Automation	Manual address re-typing and courier negotiation	Ola Maps verified lat/lng coordinates + Borzo 1-Click API dispatch	Instant courier assignment; delivery address disputes reduced to 0%
Inventory & Weight Integrity	Frequent confusion over extra meat add-on portions	Strict weight picker engine with automated meat ratio enforcement	Zero customer disputes regarding meat portions and packaging fees

3. Business Process Transformation: AS-IS vs. TO-BE

AS-IS Process (Manual): Customer finds Instagram Reel → Sends WhatsApp message → Kitchen owner replies with menu text → Customer chooses items → Kitchen owner calculates price + packaging fee → Kitchen sends UPI QR → Customer transfers and uploads screenshot → Kitchen verifies bank balance → Kitchen copies address into delivery app → Frequent delivery and portion errors.

TO-BE Process (Automated via Nexus Solution): Customer clicks bio link → Selects Lunch/Dinner slot → Customizes Biryani weight & add-ons with automated constraints → Enters verified address via Ola Maps → Completes Razorpay digital transaction → System auto-syncs order to kitchen admin & WhatsApp → 1-Click Borzo courier dispatch from admin console → Real-time status tracker for customer.

4. Business Rules & Operational Constraints

Domain	Enforced Business Rule	System Enforcement Logic
Service Schedule	Lunch (ready 12:30 PM) and Dinner (ready 7:30 PM). Kitchen is Closed on Mondays and Thursdays. No Sunday dinner service.	Slot selector algorithm auto-disables invalid days and hides Sunday dinner slots. Orders enforce 1-day advance notice cutoff.
Portion & Weight Ratios	Biryani sold by weight: ½ kg (250g meat) 1 kg (500g meat) 2 kg (1000g meat) 3 kg (1500g meat)	Weight-based picker calculates exact ingredient limits. Extra meat add-ons (250g increments) are strictly capped per weight tier.
Add-On Dependency	Extra meat add-ons can never exist without a corresponding base Biryani container.	Cart auto-reconciliation engine clamps or purges orphan extra meat add-ons when the parent dish quantity changes.
Packaging Charges	₹20 packaging fee per ordered food unit parcel.	Server-side calculation charges ₹20 multiplied by total item quantity (not order line count).
Delivery Commercials	Customer pays delivery charges directly to the courier partner at the doorstep.	Checkout disclaims delivery pricing and integrates Borzo API / Porter deep-links with zero delivery cost baked into food invoice.

5. Key Stakeholder Roles & Responsibilities

Kitchen Owner / Admin (Raku): Reviews live incoming orders, advances state (Confirmed → Preparing → Out for Delivery → Delivered), triggers Borzo couriers, and triggers automated WhatsApp customer notifications.
End Customer: Discovers dishes, customizes portions, enters verified delivery address via Ola Maps, prepays securely, and tracks live order status.
Nexus Development (Technology Partner): Full system engineering, infrastructure configuration, API integrations, ongoing bug-free warranty, and continuous menu/pricing maintenance under the ₹80,000 project agreement (including dedicated ₹15,000 AMC coverage).

For Nexus Development:

Lead Business Analyst & Delivery Partner

Authorized Signatory & Date

For Raku's Kitchen:

Business Owner / Proprietor

Client Sign-off & Date